SHIPPING

WHAT ARE MY SHIPPING OPTIONS?

Hygieia ships using WEXpress. We offer standard shipping and expedited shipping. Customer pick up is also available.

HOW LONG DOES SHIPPING TAKE?

Standard shipping is 5 to 7 business days.

WHEN WILL MY DELIVERY ARRIVE?

If standard shipping is selected, then your order will arrive in 5 to 7 business days.

HOW DO I TRACK MY ORDER?

Once the order has been shipped you will receive an email with your tracking number. Simply click on the tracking number and you will be directed to WEXpres for a status.

RETURN & REPLACEMENT POLICY

WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

Return and replacement is allowable within a period of 7 days  from the date when the order is received for regular–priced items.

Return of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.

HOW DO I PROCESS RETURN OR REPLACEMENT OF MY ORDER?

If the item is defective, kindly send us an email at support@hygieiaph.com and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.

Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase. Shipping and handling charges are non-refundable. Hygieia may charge administrative and handling charges depending on the circumstances of the return.